Recommendations

 

Greg Diekemper

President and Chief Operating Officer at Swank Motion Pictures, Inc

I give James my highest possible recommendation. His creativity, technical, customer-service and people skills form a combination that is difficult to find in a single individual.

Among other successful endeavors at Swank Audio Visuals, James played a key role in the development of a new App, rolled it out to the Company (across 300+ locations), got buy-in from the team, and then hired, led and managed a highly successfully sales and service team of three individuals who dealt with hundreds of customers across the globe.

James has excellent listening skills, is an avid learner, takes direction and coaching enthusiastically, is a pleasure to be around.

If you would like to speak to me personally about James, please email me at gdiekemper@gmail.com.

Greg managed James at Swank Audio Visuals

 

Gerry Small

Chief Operating Officer at AV Concepts

Working with James was fantastic. He has such a can-do attitude and is always trying to simplify the complex issues that go into making things happen behind the scenes. As a result, he made things much easier for our customers and our team members and he brought a high degree of comfort to both. Coupled with this was his creative approach to problem solving which again brought about a higher degree of value for everyone involved.

Gerry managed James indirectly at Swank Audio Visuals

 

Roy Scardina

SVP & Chief Learning Officer at PSAV

James was dedicated and passionate about getting proper results from the Mobile App he supported. He was engaged with the customer to ensure he was providing the best customer service at all times.

Roy managed James indirectly at Swank Audio Visuals

 

Mark White

Architect. CIO. CTO.

James and I worked together on a very high profile revenue producing initiative. His passion and dedication was exemplary. The project was successful and James became the evangelist for the product. I would definitely be happy to work with James again in the future.

Mark managed James indirectly at Swank Audio Visuals

 

Mark Wahle

Senior Business Analyst at Swank Motion Pictures

James demonstrated an eagerness to further his understanding of business analysis. He was proactive seeking out answers to his questions, via mentors, publications, and training materials. He was a fast learner who adeptly applied what he learned to his own projects, adding to their success.

Mark managed James indirectly at Swank Motion Pictures

 

Ryan Gunn

Director at PSAV

James is one of the most innovative, intelligent people I have ever worked with. While he was with Swank, he took a very serious initiative to help develop a new piece of software that not only got the CEO’s attention, but got him his own division. He was one of the most personable, helpful and insightful people I have ever worked with. I felt our company lost an enormous asset when he left and I wish he was still with our organization. Any company would be extremely lucky to have him as part of their team. He will instantly make the organization better and his presence will be felt immediately. He has confidence, poise and a thirst for knowledge. I highly recommend James in whatever journey he sets out on.

Ryan worked directly with James at Swank Audio Visuals

 

Holly Koechner

Business Development Director at Swank HealthCare

James epitomizes solution based thinking! I was able to explain to James what I wanted as an end result of market research, but had no idea how to get there in a quick, efficient manner. James had immediate solutions and ideas of how to get the end result. He is an active participant in getting the job done. His technology background puts him in a league of his own. He is a true pleasure to have on a team.

Holly managed James indirectly at Swank Motion Pictures

 

Lynelle Korte

Content Marketing Manager

James is a generous colleague with many skills and talents. He has an amazing ability to listen to a problem and immediately start making connections and identifying potential solutions. He has an incredible vision for technological applications and an innovative approach to business management. He is amazing with customers and clients and would be an excellent frontline team member. I welcome any opportunity to partner with James in the future.

Lynelle worked with James at Swank Motion Pictures

 

Michael Mansell

Divisional Vice President Five-Star AudioVisual

I had the pleasure of working with James while he served as the director of customer service and project manager for an innovative new services product. James had to deal with many different people (often with completing priorities) both up and down the internal chain as well as directly with end user clients.
He was able to masterfully communicate, follow up, deliver, and drive the project forward at all times.
James continuously displayed a can do demeanor and was always open to and anxious to acquire new skills.

Michael managed James indirectly at Swank Audio Visuals

 

Isabel Domiano

Online Production Artist

James is an incredibly dedicated individual. I was able to work with him on a few projects during his time at Swank. James is incredibly approachable and very enthusiastic about his work. He was never hesitant to go the extra mile to get the job done. James would be a great addition to any team.

Isabel worked with James at Swank Audio Visuals

 

Brian Pietsch

Area Manager at PSAV

I was able to work with James on a large conference where he was my direct contact for the mobile meeting app. He was always available for changes as needed and his response time was quick. He was a true professional in all my dealings with him. His knowledge of the program was second to none, he had a solution for every need.

Brian worked with James at Swank Audio Visuals

 

David Swift

Director, Global Accounts at PRG

I had the pleasure of working with James during our time at Swank Audio Visuals. James managed our Mobile Meeting App (M3) team at that time and I called on him often to present those services both on the phone and in person to our clients. James is customer service driven, detail oriented, hard working, and always able to put clients at ease while educating them on service offerings. James is a truly great asset to all those who worked with him in the past and those who will work with him in the years to come.

David worked with James at Swank Audio Visuals

 

Wendy Rubenkoenig

Sales Manager at PSAV Presentation Services

James Roche is an absolute pleasure to be around. He always takes the initiative to get things done. He is patient, wonderful with customers, and very savvy about all things technical. James always took the time to make sure I had all my questions answered, and always took exceptional care of me and my clients. That in my book makes James a driving force and an asset to any team he may be a part of. James in among the best in customer service and skill.

Wendy worked indirectly for James at Swank Audio Visuals

 

Andee Oleno

Director of Marketing at PSAV

I had the pleasure of working with James Roche at Swank Audio Visuals for a number of years. His enthusiasm and professionalism were contagious. He was tasked with kicking off a new service and he did so with gusto. His customer service skills are out of the world. He truly has the hospitality spirit in everything he does.

Andee managed James indirectly at Swank Audio Visuals

 

Placido Lopez

Sales Manager at Swank Audio Visuals

James;Is the best! He always takes his time with clients and relates to the @ the clients level. He is extremely knowledgeable and has a great personality.
Always thinking outside the box.

Placido worked directly with James at Swank Audio Visuals

 

Anthony De La Cruz

Area Manager at PSAV

James is a passionate leader about cutting edge technologies and communicates in an effective and collaborative fashion to embrace and launch these new ideas to his colleagues. He is professional and readily available to answer any questions from his team members to make them feel comfortable about supporting a new idea or vision for the company.

Anthony worked directly with James at Swank Audio Visuals 

 

Ian Callison

Director of Event Technology at PSAV

I would highly recommend James for any company. He is very dependable, knowledgeable and works well with others.

Ian worked with James at Swank Audio Visuals

 

Josh Greenberg

AVmedia, inc Hotel Operations and Sales

James is as enthusiastic about technology and more importantly, customer service, as anybody I’ve ever met. It was amazing to see his responsiveness, and how he built a department of passionate, service and results driven team members. James seemed to always be available either by phone or e mail, and would often travel in personally to support whatever questions or training needed, or just to get more feedback to make his product and team better. He is a great example of someone that is exceptionally intelligent, talented, and committed to serving others. Plus, it would not be fair if I didn’t say that his innovative spirit translated into useful technology, that was ahead of it’s competition.

Josh managed James indirectly at Swank Audio Visuals

 

Sean Madden

Director of Event Technology with PSAV Presentation Services

In my experience working with James he is customer focused and solution driven. He approaches his customers with a great, friendly attitude and takes the time to understand their needs. He is not “one-size-fits-all” when it comes to dealing with customer needs. He is creative, his enthusiasm is infectious and he will do whatever he can to exceed customer expectations.

Sean managed James at Swank Audio Visuals

 

Sheri Martin

PC Support Specialist at PSAV

James is a hard worker who is passionate about doing his best as well as bringing his creative mind to any challenge. James really brought the idea of a dedicated mobile app to the company while working in one of the branch offices and made it one of the best tools our company had to offer.

Sheri worked with James at Swank Audio Visuals

 

Kevin Denzel

Business Owner at Phoenix Designs

James is extremely knowledgeable and reliable, on top of being an excellent leader. I know him as being a self-motivated individual who doesn’t let anything get in his way. If you want a person who you can trust to represent your company well he leads by example. James and I worked on proprietary iOS technology while with Swank Audio Visuals and his input and overall perspective is always thinking of the end user experience. If I had my own company James would be one of the first people I would want to hire and have on my team.

Kevin worked directly with James at Swank Audio Visuals

 

Tim Saxton

Live Event Producer, Designer, Project Manager, ETCP Certified Arena Rigger

James has a passion for improving the customer experience. As Director of Swank Audio Visuals Mobile App Team, James designed a team operation that could turn around clients’ app update requests within minutes. He also passionately researched new technologies that could be integrated with Swank’s mobile platform to constantly expand features and increase ease-of-use for the end-users.

Tim worked with James at Swank Audio Visuals